If you are not satisfied with your purchase, you may return it for refund or exchange within 10 days of receiving it. You must first call our toll free number (800) 448-2022 to request a Return Merchandise Authorization (RMA) code which will be valid for ten days only. If an RMA code is given for an item, it can be used for that item only. There is a 20% restocking fee on all returns, exchanges, and refused shipments. Shipping and handling fees are not refundable for returns, exchanges, and refused shipments. Please understand that all merchandise must be in like-new condition and not show signs of wear, soiling, washing, or smell of smoke. Please do not remove the UPC code from the returned item as we cannot accept it. All exchanged/return merchandise must include manuals, warranty cards, and any other inserts that were included in the original package. We reserve the right to refuse returned merchandise that is not authorized, in original condition, or incomplete. Please ship your parcel back to us freight prepaid. We cannot accept COD or freight-collect shipments.